Customer service is very important to us – we’re here to help. If you have any questions, get in touch! You can call us Monday to Friday between 8am and 5pm EST on (954) 727-3803 or email us with the details on our contact us page.
Orders can be placed by phone, email or online. As soon as the order has been processed, we will email a confirmation. Once payment has been received (or for business account clients, if the account is in terms), we will pick and dispatch the order. When the order has been dispatched, we will send an additional email with tracking information.
FREE SHIPPING included on all orders in the United States*, no matter the size or cost of the order. Free shipping orders excludes shipping addresses to Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, US Minor Outlying Islands, and the US Virgin Islands.
When placing an order for shipping, please follow the Ground Time-in-Transit Maps service in business days for UPS Ground shipments, here: https://www.ups.com/maps/printerfriendly?loc=en_US&usmDateCalendar=01022023&stype=O&zip=33326
In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another, please refer to the Calculate Time and Cost on UPS: https://wwwapps.ups.com/time
Wondering exactly when your order will be leaving our warehouse? Please find some important information to give you a better idea.
A “Business Day” is Monday through Friday (with the exception of observed holidays)
Your in-stock shipment will leave our warehouse based on the following schedule:
– Orders placed Monday through Friday by 1:00 PM EDT, will be shipped the same day.
– Orders placed Monday through Friday after 5:00 PM EDT, will be shipped the next non-holiday business day.
– Orders placed on Saturday and Sunday will ship the next non-holiday business day (usually the following Monday)
UPS Next day Air, 2nd Day Air, and 3 Day Select options are available for an extra cost. Contact us +1 (954) 727 3803 / shop@vitavegecopackaging.com for more information.
*Free shipping excludes Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, US Minor Outlying Islands, and the US Virgin Islands.
All Vitaveg eco packaging products are certified food-safe and designed for direct food contact. Because of this, we only accept claims for orders that arrive wrong or damaged.
You have 15 days from the date of delivery to report an issue.
What qualifies:
What does not qualify:
How to submit a claim — no return shipment needed:
Email us at shop@vitavegecopackaging.com within 15 days of delivery with your order number and photos of the issue. We’ll review and offer either a full replacement or a full refund — your choice. We cover all costs.
We’re here to help, so please get in touch with us to discuss your packaging requirements. Our team can provide product recommendations, so you can choose the Vegware packaging that works best for your menu. As every kitchen is different, we are happy to offer samples so you can try before you buy. If your ideal product is not part of our extensive product range, we can often develop the perfect solution for you.
Interested in special wholesale prices? We can help with that too!
Call us Monday to Friday between 8am and 5pm EDT on (954) 727-3803 or email us: shop@vitavegecopackaging.com
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